Case Management

A case manager is a professional who can assist elders and disabled persons and their families in a variety of ways. What does an Avanti ElderCare Resources case manager do?

Assessment:

• We evaluate the whole situation and identify areas for assistance, considering financial and insurance resources. We look at home safety and emergency plans.

Medical Oversight:

• We oversee medical care; ensure communication among health care providers; organize and schedule medications; make appropriate referrals; and accompany patients to health care provider appointments and  make home visits.

Home Help:

• We arrange the right kind of in-home care services; coordinate respite for the primary care partner; screen and monitor paid care staff; and help with household management.

Financial:

• We review income, assets, insurance, and spending; can discuss Medicaid eligibility.

Legal:

• We check estate documents (will, advance health care directive, Power of Attorney); make referrals to elder law specialists.

Family Communication:

• We keep family members near and far informed about the elder or disabled person. We are skilled at communicating with confused or cognitively impaired persons and being the care team liaison.

Moving:

• We explore appropriate stay-at-home or move planning options; assist in the details of executing a move to or from a care community.

Crisis:

• Our staff is on call 24 hours a day, every day, to respond to urgent needs.

Just in Case^SM Plan:

• Assessment and relation set-up so that we can act quickly if/when services are needed; resource connections to maximize your quality of care.

Patient Advocates

Your Case Manager is also your Patient Advocate! She or he will make sure that your needs are communicated clearly to your health care providers and their staff. On your behalf and as needed, a patient advocate will:

• Provide detailed information about your health to your health care providers, to help ensure that you get the attention you need, especially for not-so-obvious problems.
• Request records transfers so that all health care providers have your medical history.
• Keep prescription information up to date for all your care providers and you.
• Keep track of appointments and follow-up care needs.
• Arrange transportation to appointments; arrange for someone to accompany the patient when appropriate.
• Inform family of important changes in your health.
• Ask questions that the patient may not know are important.
• Provide home follow-up for any health care provider’s orders.
• Our care advisors stand by you

We are a fee-for-service company, click here for our rates.